Please use the drop down menu below to find FAQ’s and Store Policies.
PLEASE NOTE: Due to COVID-19, shipping times may be delayed 2-3 weeks or more depending on your location. Unfortunately this is out of our control. If you have questions regarding deliver times, please contact your local postal service. Thank you for your understanding and patience.
If you purchased a CD, currently we hand ship them from our home studio here in BC. Depending on where you are shipping to, tracking may or may not be available.
For example, CDs shipped to the USA will be shipped via USPS First Class Mail WITH a tracking number. Orders shipping to Canada will be sent via Canada Post Standard mail, which does not include a tracking number. All other international shipping locations, including the UK, will be sent via Canada Post Standard International mail and will not include a tracking number.
If your item does not arrive within 45 business days, please contact us at firstname.lastname@example.org so we can send a replacement.
PLEASE NOTE: Due to COVID-19, shipping times may be delayed. Unfortunately this is out of our control. If you have questions regarding deliver times, please contact your local postal service. Thank you for your understanding and patience.
How much does shipping cost?
Shipping is based on the total dollar amount of items purchased and starts at $3.57 USD. All shipping costs are calculated at checkout. Shipping is also based on several factors including where you shipping to (domestic vs international) and the items you purchase. Some items will ship separately from others (for example our CD’s and All Over Print Shirts do not ship with our other store items). Since we work directly with a manufacturer, shipping costs are determined by them, so unfortunately we do not control the cost of shipping.
Why are some of the shipping costs so high?
We are a small, independent band, so while we are still growing, we cannot afford to stock and ship most of our own merchandise. Instead, we work directly with the companies that make and ship our shirts and accessories. What this means is that shipping prices are determined by them based on their location and where the item is shipping to. Unfortunately, we have no control over those prices and since most of our merchandise comes from the USA, this means that the cost of shipping to Canada and Internationally can be quite high depending on the item. We hope that as we grow, we can offer more streamlined shipping at lower prices to our fellow Canadians and fans worldwide, but as it currently stands, we don’t have the resources to do so.
When will I get my order?
It takes 2-5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-10 business days
International (including Canada): 10-45 business days, depending on location.
Canadian & International shipping PLEASE NOTE: For Canadian Orders (excluding CD’s and All Over Print Shirts) you may choose “Canadian Premium Shipping” at checkout for trackable and faster shipping to Canada. For ALL OTHER COUNTRIES, Standard Shipping is NOT trackable and currently, can take up to 45 business days to arrive. If you need a trackable shipping method, PLEASE CONTACT US BEFORE you place your order for more options. Trackable international shipping to countries outside the USA and Canada starts at $21 USD.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at email@example.com. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org within 7 days of receiving your order with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
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