Shipping & Store Policies

Please use the drop down menu below to find FAQ’s and Store Policies.

How much does shipping cost?
All shipping costs are calculated before check out. Shipping is based on several factors including where you shipping to and the items you purchase. Some items will ship at reduced shipping rates when purchased with others (For example: If you buy 2 stickers in different sizes, there will be a small additional fee on shipping both stickers appose to paying the same shipping price twice.)

Since we work directly with manufacturers, shipping costs are determined by them, so unfortunately we do not control the cost of shipping.

When will I get my order?
It takes 2-5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5- 8 business days
International (including Canada): 10-20 business days

Where will my order ship from?
We work with a high-quality print-on-demand company with facilities worldwide. However, most orders are created and shipped from the USA, Europe, and the UK.
 
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at standsonsapphires@gmail.com. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How are your products made?
We work with a reliable, high-quality print-on-demand company based in the USA & Europe. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
 
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at standsonsapphires@gmail.com.
 
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at standsonsapphires@gmail.com within 7 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
 
PLEASE NOTE: Due to the fact that we work directly with manufacturers, some items ship separately from others. Please do not be alarmed if not all  your items arrive at the same time. You will be notified when each item is on it’s way and when it should arrive.
What’s your return policy?
We don’t offer returns or exchanges at this time, but if there’s something wrong with your order, please let us know by contacting us at standsonsapphires@gmail.com so we can make it right. To ensure you get the perfect product for you, please refer to the sizing charts on all our merch before placing your order.

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at standsonsapphires@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at standsonsapphires@gmail.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

If you still have questions, please contact us at standsonsapphires@gmail.com.

Thank you for your support!


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